FAQ

Frequently Asked Questions (FAQ) for sumet.shop

Welcome to our FAQ section! Here you’ll find answers to common questions about shopping, orders, shipping, and more at sumet.shop.

1. Orders

Q: How do I place an order?
A: Browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.

Q: Can I change or cancel my order after placing it?
A: Orders can be changed or canceled within 24 hours of placement. Contact us at support@sumet.shop immediately for assistance.

Q: How can I check the status of my order?
A: Once your order is shipped, you’ll receive a tracking number via email. You can also check the status of your account under "Order History."

2. Shipping

Q: What are your shipping times?
A: Orders are delivered within 6-12 business days. Processing time is typically 1-2 business days.

Q: Do you offer international shipping?
A: Yes, we ship to most countries. Shipping costs and delivery times vary based on the destination.

Q: How can I track my shipment?
A: Once your order is shipped, you’ll receive a tracking number via email. Use it to track your package on the carrier’s website.

3. Returns & Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused items in their original packaging. Visit our Return Policy page for details.

Q: How do I request a refund?
A: To request a refund, contact us at returns@sumet.shop with your order details. Refunds are processed within 5-7 business days after receiving the return.

Q: Are return shipping costs covered?
A: Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

4. Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other payment methods listed during checkout.

Q: Is my payment information secure?
A: We use secure encryption technology to protect your payment information. We do not store your payment details.

Q: Why was my payment declined?
A: Payments may be declined due to incorrect card details, insufficient funds, or fraud detection. Contact your bank for more information.

5. Account Management

Q: Do I need to create an account to shop?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and access exclusive offers.

Q: How do I reset my password?
A: Click "Forgot Password" on the login page, and we’ll send you instructions to reset it.

Q: How do I update my account information?
A: Log into your account, navigate to "Account Settings," and update your details.

6. Products

Q: Are your products authentic?
A: Yes, all our products are 100% authentic and sourced from trusted suppliers.

Q: What if an item is out of stock?
A: You can sign up for notifications on the product page, and we’ll alert you when it’s back in stock.

7. Contact Us

Q: How can I contact customer support?
A: Reach out to us via:

  • Email: jwrrob@gmail.com
  • Phone: [(646)7013598]
  • Contact Form: Available on our website

Q: What are your customer service hours?
A: Our team is available Monday to Friday, 9 AM to 12 AM (Central time).